Advance Your Career

So what does it take to become a Team Leader in a Contact Center?  

This video should help you answer that question and prepare you to take the next step in your career. 

Follow these steps to become the best Team Leader in the Contact Center Industry.

We talk about, metrics, setting expectations, what to do with new employees and how to handle absenteeism.  A free copy off presentation is available.   

What is really like to be a call center agent. This video will give you an honest look into the role, it challenges and the many opportunities that exist in this industry.

Here is part 2.  Learn about what employers are looking for. What training will be like and what to expect in the first month of the job.

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