Call Center Technology

This shorts video will give you a better understanding of how an ACD functions in a Contact Center. 

IVR’s are a big part of most Contact Centers.  This video will show how it works and will detail the benefits for both customers and the companies that deploy them.   

One of the coolest technologies a contact center can deploy.  If used properly it can have a dramatic impact on FCR, Quality and overall Customer Satisfaction. 

We talk about the positive impacts Voice Analytics can have and discuss some of the drawbacks in this 12 minute video. 

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