Costs - Managing Them

Agents costs are you single most largest expense in a call center. Make sure it doesn’t become more expensive then it has to.  

This video will show you different things to look out for when managing Agent costs. 


First Call resolution can have the biggest impact on your Customers satisfaction and the cost of running your Call Center.  We cover a number of very important point in this video. 



In this video, we look at the major cost components of a call center.  We break down the budget by capital and expenditure items. We might even list some items you have forgotten about. 


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